Frequently Asked Questions 

General Questions

Yes! We are located at 566 Massachusetts Avenue in Acton, MA. We are open from 10-5 Tuesday through Saturday.

Please call us at 978-429-8090 or email us at While we do our best to respond to messages sent via social media, email or phone are the best and most direct methods. 

Place a second order and note in the comments that you would like to combine the two orders.  We will do so and adjust shipping charges accordingly.

All in stock items will ship from our location in Massachusetts.

Yes! Please note that all prices on our website are in USD.

The Checkout Process

When you sign up for the newsletter on the website, you will receive an email with a one time code for 10% off of your first time order. Occasionally, these emails go to one’s junk folder, so please check there if you don’t see it.

If your order is being shipped to a state that does not require sales tax, the sales tax will be removed from your order at the end of the billing process. 

In the Comments section, please note that the item is a gift and we will ensure there are no price labels attached.  If you have a message you would like included, write it in the comments section as well and we will include that with the package. If you also purchase a greetings card, we would be happy to write a message in it on your behalf.

Need help selecting a gift? Give us a call and we are happy to offer suggestions!

We do not gift wrap items, but if you note that the item is a gift, we will ensure that everything will be wrapped in white tissue with a colorful Bees Knees sticker.


Occasionally, we have advance access to special commemorative items and, because supplies are often limited, we will offer customers the opportunity to pre-order the item. Customers order and pay for the item and it will be shipped when we receive it from the manufacturer. The item description will state the anticipated (but not guaranteed) release date.

Please order other items as a separate order and they will be shipped at the time of the order. If you include other items with a pre-order, they will not ship until the pre-order is in stock and we cannot guarantee inventory for those other items.

Shipping and Delivery

We offer a variety of options for both the US Postal Service and UPS. Shipping costs for each option are displayed during the checkout process for customers to select.

If you are local, Store Pickup will be offered for no charge and you may come in anytime during our opening hours to pick up your order.  

Our goal is to ship all orders as soon as possible after the order is placed. Generally, this is 1-3 business days after being placed. We take considerable care to carefully package all fragile items with bubble wrap and tissue. 

You will receive an email once your order ships. If the chosen shipping method includes tracking, the tracking number will be in the email.  Occasionally, automated emails go to junk folders, so if you do not receive an email, please check there first!

Please note: Once your order is shipped, the tracking will note it as “Accepted by the Postal Service.” This means that it is no longer at The Bee’s Knees and we do not have access to any additional information regarding its location within the postal system.

Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. UPS may also charge a separate processing fee. We cannot be held responsible for these charges.


We hope your order from The Bee's Knees arrived safely and that you are delighted with your purchase. However, if an item does not meet your satisfaction, you may return new, unopened items within 30 days of delivery for a full refund.  Refunds for items returned more than 30 days after the purchase date will be in the form of a credit which you can apply to a future purchase with The Bee's Knees. The original shipping and handling charges are not refundable. If the return is a result of our error (you received an incorrect or defective item, etc.), please let us know within 14 days of the receipt of the order and we will arrange the return shipping.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Further questions?  
If you have a question not answered here, please e-mail us at