Frequently Asked Questions
General Questions
Yes! We are located at 566 Massachusetts Avenue in Acton, MA. We are open from 10-5 Tuesday through Saturday.
Please call us at 978-429-8090 or email us at info@thebeeskneesbritishimports.com. While we do our best to respond to messages sent via social media, email or phone are the best and most direct methods.
Place a second order and note in the comments that you would like to combine the two orders. We will do so and adjust shipping charges accordingly.
All in stock items will ship from our location in Massachusetts.
Currently we are only shipping to all 50 US states and Canada. Please note that all prices on our website are in USD.
The Checkout Process
The Shop App is a separate mobile app
created by Shopify that helps you track and manage all your online orders in one place from ecommerce store running on Shopify. Use of the app is OPTIONAL.
If you choose to use it:
- After placing an order on our website, you may be invited to download or open the Shop App.
- Once installed, the app can automatically find your order using your email address.
- You’ll be able to track delivery updates, see order details, and get notifications—all in one app.
Do I need the Shop App to place an order?
No—you can shop on our website as normal without downloading anything. The Shop
App is completely optional and just makes tracking your order more convenient.
Check out as a guest to bypass the app.
Why am I being shown the Shop App?
Because our website is powered by Shopify, you may see the option to use the
Shop App during checkout or in your confirmation email. It’s simply an extra
feature offered by Shopify to improve your shopping experience.
Is the Shop App safe?
Yes—the Shop App is built by Shopify, a trusted global e-commerce platform, and
is designed to securely handle your order information.
When you sign up for the newsletter on the website, you will receive an email with a one time code for 10% off of your first time order. Occasionally, these emails go to one’s junk folder, so please check there if you don’t see it.
If your order is being shipped to a state that does not require sales tax, the sales tax will be removed from your order at the end of the billing process.
In the Comments section, please note that the item is a gift and we will ensure there are no price labels attached. If you have a message you would like included, write it in the comments section as well and we will include that with the package. If you also purchase a greetings card, we would be happy to write a message in it on your behalf.
Need help selecting a gift? Give us a call and we are happy to offer suggestions!
We do not gift wrap items, but if you note that the item is a gift, we will ensure that everything will be wrapped in white tissue with a colorful Bees Knees sticker.
Yes! Please Click Here
Pre-Orders
Occasionally, we have advance access to special commemorative items and, because supplies are often limited, we will offer customers the opportunity to pre-order the item. Customers order and pay for the item and it will be shipped when we receive it from the manufacturer. The item description will state the anticipated (but not guaranteed) release date.
Please order other items as a separate order and they will be shipped at the time of the order. If you include other items with a pre-order, they will not ship until the pre-order is in stock and we cannot guarantee inventory for those other items.
Shipping and Delivery
We offer a variety of options for both the US Postal Service and UPS. Shipping costs for each option are displayed during the checkout process for customers to select.
If you are local, Store Pickup will be offered for no charge and you may come in anytime during our opening hours to pick up your order.
Our goal is to ship all orders as soon as possible after the order is placed. Generally, this is 1-3 business days after being placed. We take considerable care to carefully package all fragile items with bubble wrap and tissue. Please see our detailed shipping and returns section for more information. Click here.
You will receive an email once your order ships. If the chosen shipping method includes tracking, the tracking number will be in the email. Occasionally, automated emails go to junk folders, so if you do not receive an email, please check there first!
Please note: Once your order is shipped, the tracking will note it as “Accepted by the Postal Service.” This means that it is no longer at The Bee’s Knees and we do not have access to any additional information regarding its location within the postal system.
Some orders may incur local Import Duty and taxes, which you may be asked to pay on delivery of your order. UPS may also charge a separate processing fee. We cannot be held responsible for these charges.
Returns
We hope your order from The Bee's Knees arrived safely and that you are delighted with your purchase. However, if an item does not meet your satisfaction, you may return new, unopened, non-food items within 30 days of delivery.
Returns made within 30 days of delivery are eligible for a refund. Returns made after 30 days from delivery are eligible for store credit. The original shipping and handling charges are not refundable. Refunds are typically processed within 3-5 business days after we receive your return but may take up to 4 weeks to reach you depending on your bank.
To make a return, log into your account, select ‘Request Return’ and we will contact you via email to arrange sending a return label to you. The cost of the shipping label will be deducted from your refund. We will
notify you by e-mail of your refund once we've received and processed the returned item.
Food items, including tea, are not returnable, unless they are damaged, missing or the incorrect item was sent.
If the return is a result of our error (you received an incorrect or defective item, etc.), please let us know within 7 days of the
receipt of the order. If there is damage to any items, please take several photos of the item(s), the box it arrived in, the shipping label and the packaging. Send the photos by email within 7 days of receipt of the order to info@thebeeskneesbritishimports.comand include your order number. Keep the item and all packaging until the issue
is resolved. This helps if we need to file a claim with the shipper. We will work with you to either replace the damaged item or to exchange the incorrect item.
The Bee’s Knees is not responsible for melted chocolate during times of high temperatures. When ordering chocolate during times of high temperatures, we recommend adding a cold pack to your order and choose an expedited shipping method.
If you have any questions, please contact us at info@thebeeskneesbritishimports.com