Shipping policy

All prices on The Bee's Knees British Imports website are in US dollars.

Shipping

The Bee's Knees ships via USPS or UPS to the 50 United States and Canada. Our goal is to ship your items as soon as possible after receipt of the order. You will receive an email confirmation when your order is received. You will also receive an email when your order ships with a tracking number. We cannot make shipments via UPS to P.O. Boxes or APO/FPO addresses. In this case, please select USPS. Duties or taxes may apply on Canadian orders. These charges will be billed separately by your chosen carrier. The customer is responsible for these charges.

If you need to change or cancel your order, please contact us at [email protected] and we will do everything we can to help! 

Once you place an order, please allow up to 5 business days for the order to be processed and shipped. Once shipped, please allow 2-5 business days for your order to arrive. Shipping times are variable and subject to change based on UPS and USPS operations. The Bee’s Knee British Imports is not responsible for carrier delays.

If you select an expedited shipping method (such as Priority Mail or UPS 2nd Day Air), we will ship your order out within 24 hours Monday to Saturday. We do not refund shipping costs due to shipping delays. Please note that UPS does not include weekends (Saturday or Sunday) as business days.

Processing and shipping times may be delayed during major sales, holidays or weather disruption.

If your order is labeled as delivered by the shipping carrier, but you haven’t received it, it is usually one of the following situations:

  • The package has been delivered to a different spot than normal on your property, a neighbor’s home or a parcel locker.
  • The shipping carrier marked the order as delivered before it actually has been - wait 24 hours.

If you cannot locate the package 2 business days after the labeled delivery date, please contact customer service. We are happy to help submit a claim.
Please make sure that your order is shipping to a secure location, as once the carrier provides proof of delivery, The Bee’s Knees British Imports cannot be responsible for lost or stolen packages.